You can get assistance at the airports that we fly from and arrive at to help you through the airport and to and from your plane, however, we’ll help you to arrange this assistance. At every airport in our network assistance is available, should you need it.
Under European law airports in the countries of the European Union (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom) as well as Iceland, Norway and Switzerland have to make available assistance to help you:
get from your point of arrival at the airport you are flying from (car park, station, drop-off point, etc.) to the Bag Drop;
- go through customs and security to the boarding gate;
- get on board the plane and into your seat;
- stow your cabin baggage in the overhead locker;
- get off the plane after landing;
- retrieve your baggage and any mobility equipment;
- bring you to the point at which you leave the airport.
If you let us know what help you need at least 48 hours (2 days) before your flight is due to leave, we will forward this information to the airport. The assistance provider at the airport will give you the help and services you need and provide any necessary equipment.
If you give less than 48 hours’ notice, the airport may not be able to provide the service as promptly as you need. So, please always think ahead and tell us how we and the airport can best assist you.
It is really important that you give us the right information about your needs so that we can be sure that your journey goes smoothly. For example, always be realistic about how far you can walk, as there are long distances to departure gates at some airports. You can find airport-specific information in our Airport Guides or on the airports’ own websites.