What assistance will I receive at the airport?
When you request special assistance, we will ask you some questions which will assign you a specific code in our system. This code will tell the ground crew and the special assistance team at the airport what type of assistance you require. This is the standard assistance provided, however, we understand that your needs may vary. If you feel you don’t need assistance throughout your whole airport journey, please let a member of the Special Assistance team at the airport know.